RETURN & REFUND POLICY
Refund and return policy :
ON RECEIPT OF THE PACKAGE, PLEASE FOLLOW THE INSTRUCTIONS BELOW:
OPEN THE PACKAGE ON RECEPTION TO CHECK THE CONDITION OF THE CHAIR - EVEN IF THE BOX IS NOT DAMAGED
For damaged packages:
BIG DAMAGE: Refuse the package + write precisely on the carrier's delivery note the following statement: “package broken or scratched during transport, package refused”
SMALL DAMAGE: Keep the package + write precisely on the carrier's delivery note the following mention: “package broken or scratched during transport”
Please contact us by email firstname.lastname@example.org.
Please note, the notifications on the transport voucher must be made by yourself and not by the driver.
It is absolutely necessary to clearly write down the damage noticed for your claim to be considered valid. Otherwise, returns, exchanges and repairs will be at your expense.
You may return any product to Racing & Emotion in France should it be incorrect or the goods do not meet your approval.
Any courier damages or incorrect deliveries should be advised by e-mail, together with a clear digital image of the problem, within 24 hours of receipt of the goods to email@example.com.
If items are damaged or incorrect we can help you arrange collection.
If the goods do not meet your approval, we will offer an exchange (or refund if stock is not available). You will need to notify Racing & Emotion by e-mail firstname.lastname@example.org within seven days of receipt of the goods, and return the goods within 7 days of receipt of the goods.
The cost of any returns carriage shall be borne by you. All returns should be insured against carrier damage i.e. recorded delivery. You are responsible for the safekeeping of the item until we receive it. All returns must be packaged in their original packaging to avoid any damage.
All returns will be assessed for damage and customer abuse, should we feel that either have been carried out we may either, offer a partial refund, or no refund. We will not accept returns if the item is used, unless found to be faulty. In the event of a fault you must first contact Racing & Emotion by e-mail, we may wish to send an agent to assess the fault, for possible repair, before agreeing any return.
Custom orders are exempt from the 7 day return policy. Any custom order cancelled after the product has been manufactured will be subject to a 40% cancellation charge.
This does not affect your statutory rights.